There is a difference between assertive and aggressive behaviour and understanding this will ensure far more effective results. This session will build up confidence to manage situations and so be able to contribute more to the discussion or meeting.

Managing Change

Change is something individuals and businesses have to deal with more often, and it has to be accepted in order to move forward. It is important to understand your own reaction when things change as well as the reaction of others around you, perhaps the team you manage. If you are delivering a message of enforced change as opposed to chosen, there are different ways to manage the impact. those affected will experience a range of emotions and this will provide an insight into what can be expected.

Negotiating and Influencing

These are powerful tools in the success of any department or business. It involves constructing and selling an idea and dealing with the situation when challenged. Understanding body language and reading the signals all help to be successful in your influencing ability.

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